Refunds and cancellation

1. Cancelling

You can cancel your Pulse subscription at any time by writing to support@cloudfigma.com from your account email. Pulse stays active until the end of the year you have paid for, and is then not renewed. Your WhatsApp Business account stays in your business’s name.

2. The subscription

You pay nothing until your WhatsApp number is live on Pulse. If Meta does not approve your business or number, you are not charged. Once a year has been paid for and the number is live, the fee is not refunded for the rest of that year, because the setup work has been done.

3. Messages

On the platform plan, Meta bills messages to your own payment method, and Meta does not bill a message it did not deliver. Questions about those charges go to Meta through Meta Business Suite.

On the earlier prepaid plan, a message WhatsApp could not deliver is refunded to your Pulse credit automatically.

4. How refunds are paid

Any refund we agree is paid to the original payment method through Razorpay, usually within 7 working days.

5. Contact

CloudFigma Private Limited, Bengaluru, Karnataka. support@cloudfigma.com.