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OfficialWhatsApp Business API, set up for you

WhatsApp Business API for shops and retail stores.

Order-ready alerts, back-in-stock messages and festival offers to the customers who asked for them.

Get startedSee how it works
40% OFFFirst year ₹5,999, then ₹9,999 · ends in …

For clinics, salons, shops, restaurants,
agencies and every business in between.

Billed directly by Meta, at Meta’s own rates5.0 on Google · 250+ reviews of CloudFigma

₹9,999 a year, all in · ₹0 added to any message · a Bengaluru team on WhatsApp

MSMeridian Store Sponsored
Book in one messageWe reply on WhatsApp, any day
Chat on WhatsApp

Meridian Store · Tap to chat on WhatsApp

MSMeridian Store Business account
₹0added per message
3languages built in
Confirmed on WhatsApp

Pulse for shops and retail stores

Pulse gives a shop or store the official WhatsApp Business API. Tell customers their order is ready to collect, let the ones who asked know an item is back in stock, and send festival sale offers to people who opted in. It costs ₹9,999 a year including GST, and Meta bills messages to your own card at its rate.

What shops and stores send on WhatsApp

  1. The moment the order is packed

    Order ready for pickup

    The customer shows the message at the counter. Send it from Pulse, or from your own billing software if it can call the Pulse API.

  2. The day the item arrives

    Back in stock

    Only to customers who asked about that item. They reply to have one kept aside.

  3. A few days before Diwali, Ugadi or a season sale

    Festival sale

    A campaign to customers who opted in, with Reply STOP to opt out. Afterwards you see who read it.

  4. Two days after the order-ready alert

    Google review request

    Asked once per customer, with a one-tap link to your Google page.

  5. Within seconds

    Price, stock and delivery questions

    A customer who asks for a price is asked for a photo or the name of the product, and your team replies from the shared inbox.

Ready-made templates in the shop pack

These 3 templates come written in English, Kannada and Hindi. CloudFigma sends them to Meta for approval during setup. The examples below are filled in for Meridian Store, an example business.

Order ready for pickup

Utility

order_ready_pickup

Tells the customer their order is waiting at the counter.

Hi Kavya, your order #4821 is ready for pickup at Meridian Store, MG Road.

ಕನ್ನಡ
ನಮಸ್ಕಾರ ಕಾವ್ಯ, ನಿಮ್ಮ ಆರ್ಡರ್ #4821 ಸಿದ್ಧವಾಗಿದೆ.
हिंदी
नमस्ते काव्या, आपका ऑर्डर #4821 तैयार है।

Back in stock

Marketing

back_in_stock

Tells customers who asked that an item is back.

Hi Kavya, good news: the blue cotton kurta is back in stock at Meridian Store.

ಕನ್ನಡ
ನಮಸ್ಕಾರ ಕಾವ್ಯ, ಸಿಹಿ ಸುದ್ದಿ! ನೀಲಿ ಕಾಟನ್ ಕುರ್ತಾ ಮತ್ತೆ ಮೆರಿಡಿಯನ್ ಸ್ಟೋರ್ ನಲ್ಲಿ ಲಭ್ಯವಿದೆ.
हिंदी
नमस्ते काव्या, खुशख़बरी! नीला कॉटन कुर्ता फिर से मेरिडियन स्टोर में उपलब्ध है।

Festival sale

Marketing

festival_sale

Announces a sale to customers who opted in.

Hi Kavya, our Diwali sale is now on at Meridian Store.

ಕನ್ನಡ
ನಮಸ್ಕಾರ ಕಾವ್ಯ, ದೀಪಾವಳಿ ಸೇಲ್ ಈಗ ಮೆರಿಡಿಯನ್ ಸ್ಟೋರ್ ನಲ್ಲಿ ಆರಂಭವಾಗಿದೆ.
हिंदी
नमस्ते काव्या, दिवाली सेल अब मेरिडियन स्टोर में शुरू है।

The pack also answers these by itself, in the language the customer writes in: timings, address and directions, prices and stock, delivery. A greeting welcomes new chats, and an away message replies when you are closed.

What it costs in a month

An example, not a quote: a store with about 10 pickup orders a day and 1,500 customers who opted in for offers. Every message is counted at Meta’s India rate before GST, as if none were free.

Example month for a store with about 10 pickup orders a day and 1,500 customers who opted in for offers. Meta’s India rates before GST, effective 1 July 2026.
MessageCategoryMessagesMeta’s rateCost
Order-ready alertsUtility300₹0.115₹34.50
Google review requestsMarketing150₹0.8631₹129.47
Back-in-stock alertsMarketing200₹0.8631₹172.62
One festival sale campaignMarketing1,500₹0.8631₹1,294.65
Meta’s charges for the monthBefore GST2,150₹1,631.24
Meta’s charges for a yearBefore GST25,800₹19,575
Pulse for a yearGST includedNothing added₹9,999

In this example, Meta’s charges come to about ₹19,575 a year before GST, paid on your own card. Pulse is ₹9,999 a year with GST included, and adds nothing per message. Some messages cost less than shown: a utility message sent within 24 hours of the customer writing to you is free, and Meta does not bill a message it could not deliver. How Meta prices messages · Pulse pricing

Ready on day one

Already written for you, in your customers’ language

The shops and stores pack answers the questions you get all day and sends the messages you send most. Switch the language and see.

9:41
MSMeridian StoreBusiness account

Hi! What are your timings?

10:41

Auto-reply, instant

Our timings: Every day, 10am to 9pm We look forward to seeing you at Meridian Store.

10:41

Order ready for pickup

Hi Kavya, your order #4821 is ready for pickup at Meridian Store, MG Road. Please show this message at the counter.

10:44

Back in stock

Hi Kavya, good news: the blue cotton kurta is back in stock at Meridian Store. Reply here to reserve yours.

Reply STOP to opt out

16:00

Google review, 2 days later

Hi Kavya, thank you for choosing Meridian Store. If you have a minute, would you tell others how it went? A short Google review helps a local business like ours more than you know.

Reply STOP to opt out

11:00

How it works

From sign-up to your first sale in about a week

1Day 1 to 5

We get you live on WhatsApp

Meta verification, your number, your business name and your first templates. You fill one short form; our Bengaluru team does the rest.

Getting Glow Salon live

Done for you
  • Business verified by Meta
  • WhatsApp number connected
  • Display name approved
  • Your templates approved
You are live on WhatsApp+91 80 4123 4567 · Glow Salon & Spa

2Day 5

Switch on replies and follow-ups

Pick your industry and the answers, confirmations, reminders and review requests are already written, in English, ಕನ್ನಡ and हिंदी.

  • Customer asks “price?”Any time, day or night
  • Answered in 2 secondsIn their language
  • Booking confirmedSent the moment they book
  • Reminder, a day beforeFewer no-shows
  • Google review requestTwo days after the visit
  • “Time for your next visit?”Six weeks later

3Every day after

Customers hear from you at the right moment

Offers to the people who asked for them, reminders before every visit, and a review request after it. You see what was read and who replied.

Diwali offer

Sent to 1,240

1,212

Delivered

1,064

Read

187

Replied

New on Google

4.7 +18 reviews

Getting Glow Salon live

Done for you
  • Business verified by Meta
  • WhatsApp number connected
  • Display name approved
  • Your templates approved
You are live on WhatsApp+91 80 4123 4567 · Glow Salon & Spa
  • Customer asks “price?”Any time, day or night
  • Answered in 2 secondsIn their language
  • Booking confirmedSent the moment they book
  • Reminder, a day beforeFewer no-shows
  • Google review requestTwo days after the visit
  • “Time for your next visit?”Six weeks later

Diwali offer

Sent to 1,240

1,212

Delivered

1,064

Read

187

Replied

New on Google

4.7 +18 reviews

Everything in one place

One number. Every conversation. Nothing missed.

One inbox for your whole team

Every chat in one place. Assign it, reply together, never lose a customer.

  • ARAnanya RaonowPerfect, thank you!
  • MIMeera Iyer2mCan I come tomorrow at 4?1
  • RMRohan Mehta9mIs the order shipped?2
Can I come tomorrow at 4?Yes! 4 pm is yours, Meera 😊RAssigned to Rekha

Replies in their language

Ready answers in English, ಕನ್ನಡ and हिंदी.

Englishಕನ್ನಡहिंदी

Our timings: Tue to Sun, 10am to 8pm We look forward to seeing you at Glow Salon.

Offers that get read

Send to everyone who opted in, and see who read it.

Weekend offer

0 delivered

Fewer no-shows

A reminder the day before every booking.

Tomorrow

  • 10:30 · Priya Reminded
  • 16:00 · Anjali Reminded
  • 18:30 · Rohan Reminded

More Google reviews

Asked automatically after every visit.

4.2on Google

“Lovely staff and they reminded me the day before!”

Example

A WhatsApp button on your website

Visitors tap once and are chatting with you.

Spice Garden

South Indian kitchen · BTM Layout

Hi! I would like to book a table for 4 tonight.
Chat with us

Connect your own software

Send order updates and OTPs from your app with one API call.

POST /api/v1/messages
{
  "to": "+919845012211",
  "template": "order_shipped",
  "variables": ["Kavya", "#4821"]
}
Billed directly by Meta, at Meta’s own rates

You pay Meta’s price. We charge one fee. That is it.

Other providers add their markup to every message. Pulse adds nothing: Meta bills your card at its own rate, and you pay us once a year, with everything included.

PulseEverything includedAiSensyBasic planInteraktGrowth planWATIGrowth plan
Platform fee for a year₹9,999 GST included₹16,200 GST not stated₹26,399 + taxes₹26,388 billed yearly
Added to every message₹0+26%+11% to +30%+20% to +30%
Replies to customersFree, no limit1,000 free a month, then charged1,000 free a month, then charged1,000 free a month, then charged
Who bills your messagesMeta, directly, on your cardThem, from prepaid creditThem, from prepaid creditThem, from prepaid credit
Team members includedYour whole team5 agents, then ₹750 each a monthNo limit on agents3 users
Also included with Pulse
  • Meta approval and setup done for you
  • Ready-made replies in English, ಕನ್ನಡ and हिंदी
  • Reminders, review requests and come-backs
  • Website chat button and developer API
See AiSensy’s plansSee Interakt’s plansSee WATI’s plans
Where these numbers come from

Meta’s India rates before GST, effective 1 July 2026: ₹0.8631 a marketing message and ₹0.115 a utility message; replies inside 24 hours are free (Meta’s pricing). Each provider’s plan and message rates are from its own pricing page, checked 5 October 2026: AiSensy Basic (₹16,200 a year, ₹1.09 marketing, ₹0.145 utility); Interakt Growth (₹26,399 a year, ₹0.958 marketing, ₹0.15 utility); WATI Growth (₹26,388 a year, ₹1.0357 marketing, ₹0.1495 utility). Their reply charges are from the same rate cards. Prices change; check each provider before deciding.

Why Pulse

Simple to start. Fair to pay for. Here when you need us.

Your Pulse expertCloudFigma, Bengaluru

Good news! Meta has verified your business. You will be live by Friday 🎉

We set it all up

No Meta forms, no developer. Our team gets you live and stays a WhatsApp message away.

Meta charges

₹0.115

=

You pay

₹0.115

per reminder or confirmation in India

Meta’s price. Nothing added.

Messages are billed by Meta to your own card at Meta’s rate. We add zero on top.

Hello! How can we help?ನಮಸ್ಕಾರ! ಹೇಗೆ ಸಹಾಯ ಮಾಡಲಿ?नमस्ते! हम कैसे मदद करें?

Your language, your team

Replies ready in English, Kannada and Hindi, and your whole team in one inbox at no extra cost.

LAUNCH OFFER · 40% OFF

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Then ₹9,999 a year, GST included. Messages billed by Meta.

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Everything included

₹9,999a year

GST included · ₹15,000 outside India

5.0 on Google · 250+ reviews of CloudFigma
  • Setup done for you
  • Your whole team, no per-agent fee
  • Campaigns and auto-replies
  • Reminders and follow-ups
  • Google review requests
  • Website chat button and API
Get startedCompare with others →

Questions from shops and stores

Can I send offers to every customer whose number I have?

Only to customers who agreed to hear from you on WhatsApp. Ask at billing, or let them write to you first from the WhatsApp button on your website. Offers people did not ask for get blocked and reported, and Meta limits numbers that collect too many.

Why did some customers not get my festival sale?

WhatsApp limits how many marketing messages each person receives from all businesses. When a message is held back, Meta does not bill it, and Pulse shows the reason in plain words next to that customer.

Can customers pay for an order on WhatsApp?

Not inside WhatsApp: Pulse does not take payments. Customers reserve or order by replying, and you take payment at the counter or with the UPI link you already use.

Can my billing software send the order-ready message by itself?

Yes, if it can call an API. Pulse has a developer API that sends any approved template with one call. If your software cannot, your staff send it from Pulse in a few taps.

Your booking is confirmed ✅See you tomorrow at 4 pm!Thanks for the lovely review ⭐Your order is on its way 🚚

Start talking to your customers where they already are.

We set everything up. You send your first message in about a week.

Get startedChat with us on WhatsApp

₹9,999 a year · setup included · no card to start

Pulse by CloudFigma

The WhatsApp Business API, set up for you. Built and supported in Bengaluru.

CloudFigma Private Limited5, Kothnur Main Rd, J. P. Nagar, Bengaluru 560078+91 63614 13305Sales: info@cloudfigma.comSupport: support@cloudfigma.com
5.0 on Google · 250+ reviews of CloudFigma

Product

  • How it works
  • Solutions
  • For agencies
  • Pricing
  • Questions
  • Get the app
  • Developer API
  • Sign in

Industries

  • Clinics and doctors
  • Salons and spas
  • Shops and stores
  • Restaurants and cafés
  • Gyms and studios
  • Coaching and tuition
  • Cleaning and home services
  • Pharmacies
  • Real estate
  • Schools and preschools

Company

  • About Pulse
  • Contact us
  • CloudFigma: hosting and websites
  • Privacy policy
  • Terms of service
  • Refunds and cancellation

Guides

  • WhatsApp Business API pricing in India, October 2026
  • What is the WhatsApp Business API?
  • WhatsApp Business app vs WhatsApp Business API
  • How to get the WhatsApp Business API in India
  • WhatsApp template categories: marketing, utility and authentication
  • WhatsApp marketing message limits: why some messages are not delivered
  • Click-to-WhatsApp ads: the free 72-hour window explained
  • WhatsApp for Shopify and WooCommerce stores in India
  • Arabic WhatsApp templates for UAE businesses

Compare

  • Best providers in India
  • Pulse vs AiSensy
  • Pulse vs Interakt
  • Pulse vs WATI
  • Pulse vs Gallabox
  • Pulse vs DoubleTick
  • Pulse vs Gupshup

WhatsApp Business API in

  • All cities
  • Bengaluru
  • Mumbai
  • Delhi NCR
  • Hyderabad
  • Chennai
  • Pune
  • UAE

© 2026 CloudFigma Private Limited, Bengaluru.

Pulse runs on the WhatsApp Business Platform. Not affiliated with or endorsed by Meta. WhatsApp is a trademark of Meta Platforms, Inc.

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